About Our Jewelry What is macramé jewelry? Macramé jewelry is handcrafted using knotting techniques with threads or cords, often combined with gemstones, crystals, or beads. Are your pieces handmade? Yes! Every piece is carefully handcrafted, making each item unique and special. Is each piece unique? Absolutely. Slight variations may occur because every item is made by hand.
Materials & Quality What materials do you use? We use high-quality threads, natural stones, crystals, and durable findings. Are the stones and crystals natural? Yes, we primarily work with natural stones and crystals. Color and texture may vary slightly. Are your materials skin-friendly? Yes! All threads and findings are carefully chosen to be safe and comfortable for everyday wear.
Shipping & Orders Do you ship internationally? Currently, we only ship within Europe. If you are outside Europe, please contact us to discuss possible options. How long will my order take to arrive? Processing and shipping times depend on your location. Estimated delivery is provided at checkout. Do you offer order tracking? Yes! Once your order is shipped, you’ll receive a tracking number via email.
Returns & Refunds Do you accept returns or exchanges? Returns are accepted within 14 days if items are unused and in original condition. Custom pieces cannot be returned. How do I request a return or refund? Please contact us via email before sending the item back. Are shipping costs refundable? Original shipping costs are non-refundable unless the item is defective or incorrect.
Custom Orders Do you make personalized or custom jewelry? Yes! Please contact us to discuss your ideas and availability. How long does it take to make a custom piece? Processing time depends on the design, but we’ll give an estimated timeline when confirming your order.
Payments & Security What payment methods do you accept? We accept credit cards, PayPal, and other secure online payments. Is my personal information safe? Yes. All payments are securely processed, and your personal information is protected.
